The majority of deliveries are made by Australia Post with an estimated delivery time between three to six business days. Occasionally we may use an alternate courier company based on the location and order size. Our couriers deliver weekdays only. If you need your order quicker, you can always select Click & Collect which is a free service and collection is available in 1-hour (please note a small number of items within our range may not be available for Click & Collect).

If you have ordered multiple items, it may be necessary to source and supply the items from various locations. If this is the case, your order may arrive in multiple parcels at different times by more than one courier company. No additional shipping costs will be charged.

Once your order is dispatched, you'll receive an email or SMS from us containing your tracking information.

Please allow a minimum of 12 hours after receipt of your order tracking email or SMS, before tracking your order using the courier consignment number.

• Incorrect delivery address.
• Public holidays.
• Extreme weather events.
• Incorrect credit card information – double-check all order details. You will only be charged once your details have been validated by our payment gateway.
• Personal details may need to be confirmed for fraud prevention if we are unable to verify the shipping destination. Sometimes we will require personal detail verification before dispatching orders to protect the card holder, and this may delay shipping

At rebel, we have a nation-wide network which means we source your product from the nearest available location that is closest to you.

We access trusted delivery partners to get the product to you. Dependant on your nominated delivery address, the bulky item will be shipped by one or a combination of our multi-carriers:

• Winning Services
• Install Ezi
• Shippit
• TNT
• Team Global Express (TGE)
• Smart Routing Bulky (SRB)

Your product will be delivered to a safe and easy to access location at your nominated delivery address.

For health & safety reasons in the majority of cases this will exclude delivery of the item inside the home or up flights of stairs: unless your product is delivered as a Coordinated Delivery, a service rebel offers customers for selected bulky items purchased and delivered by Winning Services and Install Ezi. Please have adequate assistance available to you following receipt of your delivery.

A Coordinated Delivery is a service rebel offers customers for selected bulky items purchased and delivered by Winning Services and Install Ezi.

1. You can change the day and / or time window of delivery
2. Know our trusted partners will deliver the product safely to a room of your choice in the home or office

Any request to a change a day and / or time is subject to the carriers' terms and conditions. You can contact your allocated carrier directly to understand what options are available to you based on your nominated address and the delivery status.

Certain postcodes around Australia may not provide flexibility for you to change the day / times due to specific day/s for delivery routes and schedules. Additionally, carriers do not deliver weekends.

If you have been allocated a Shippit carrier, e.g. TNT, Team Global Express, Smart Routing Bulky; your delivery is not a Coordinated Delivery service.

Each carrier has a preferred way of communicating updates about your delivery.

Shippit carriers provides an ability to track your order at different stages of delivery. For example, ‘awaiting carrier pick up’ to ‘your package is on the way’ and ‘your package is out for delivery’. You will receive a final message stating your package has been delivered.

Winning Services and Install Ezi communicate via a combination of emails and / or SMS messaging at various stages leading up to your delivery.

In some cases, you may receive multiple carrier communication if you purchased an Installation Service, and your nominated address is in a certain postcode. As an example, we may arrange delivery via a Shippit carrier and then arrange Install Ezi to provide the installation service for your purchased item. In some cases, these two services could happen on different days. We will notify you if we provide two services to your postcode when we arrange delivery details.